Benefit for Buyers
Buyers benefit using Account Servicing since the release document must be placed with us, thus assuring the buyer the lien will be released upon payment in full of the obligation. Account Servicing is also helpful when buyers apply for other loans, since we can supply information regarding their account and payment history, which they in turn can give to potential creditors.
Once the sale transaction is completed, Fidelity National Title’s Account Servicing Department provides the following services for the buyer and seller:
- Ensure that the original documents are safely stored
- Send the buyer payment coupons
- Calculate principal and interest portions of payments
- Provide detailed payee check stubs
- Send late notices when requested by seller
- Set up impound/escrow accounts to collect tax and insurance payments
- Send year end statements to payor and payees
- Provide payment histories, status reports, pay off statements and mortgage verification
- Professional account servicing representative to answer questions about individual accounts
- Competitive rates
- Control reports for customers with multiple account portfolios
- Full foreclosure and forfeiture services through Fidelity’s in-house foreclosure Department
What is...?
Carry Back: Seller agrees to carry a note for part (or all) of his equity in the property he/she is selling. [Seller provides partial financing]
Wrap: Seller Wraps the first Note & Deed of Trust plus his equity carry-back and creates one, “all inclusive”, Note and Deed of Trust.
Reasons for Creating a Wrap
- Seller wants to sell house
- Buyer cannot qualify to assume seller’s mortgage
- Seller thus agrees to finance his equity carry-back, plus theoretically, maintains responsibility for his original mortgage balance
- Seller Wraps the first Note and Deed of Trust (his mortgage obligation), plus the amount of his equity carry-back, creating one “all inclusive” Note and Deed of Trust or Agreement for Sale
​Questions on setting up a new account? Email us at azsfnewsetups@fnf.com
How to Order a Payoff: As there are fees involved, all payoff requests must be done in writing. Requests must include your 14-digit Account Number and the Payoff Date.
NOTE: Processing time is 3 days and payoff statements are mailed via U.S. Mail to the address on file.
1. Email your request to Payoff Request
2. Fax (520) 290-3860
Contact Us:
Our goal is to provide you access to your account information 24 hours a day, seven days a week, this information is located in the payment portal. (See link below)
If you have other questions or concerns our preferred method of contact is email, you can also call us, our phone lines are open M-F 9:00am-12:00pm and 1:00pm-4:00pm. Call volume can be heavy on Mondays, the end and beginning of each month, and the day before or after a major holiday. During these peak periods you may experience longer hold times, however you do have numerous self-service options available.
We do not accept drop-in or walk-in appointments, detailed inquiries with our staff can be scheduled by emailing AccountServicing@fnf.com.
General Inquiries: accountservicing@fnf.com
Payoffs: azsfaccountpayoff@fnf.com
New Setups: azsfnewsetups@fnf.com
Phone: (520) 290-3860
Fax: (520) 290-2392
Overnight Mailing Address:
Fidelity National Title Agency, Inc
Attn.: Account Servicing
6245 E. Broadway Blvd, Suite 180
Tucson, AZ 85711
Mailing Address:
Fidelity National Title Account Servicing
P.O. Box 12848
Tucson, AZ 85732
Click here to make a payment